Getting Help & Answers

Fractal Audio prides itself on offering exemplary customer service and support.

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Contact Fractal Audio Support
NOTE: If you purchased from an International distributor, please contact that distributor for support.
For product questions:support@fractalaudio.com
For order questions: sales@fractalaudio.com

Consult the Fractal Community. You will find a variety of ways to get fast, reliable support, 24-7. The Fractal Forum provides broad-based, in-depth knowledge across areas besides those you may have first inquired about, and Fractal staff participate here.

Useful Utilities

• Axe-Fx Firmware can be updated with Axe-Edit, our own editor/librarian software.
• A 3rd party SysEx utility can be used for updates or backups. We recommend MIDI-OX for the PC or Snoize Sysex Librarian for the Mac.
• Manuals and other PDF documents require a PDF viewer such as Adobe Acrobat Reader.

Customer Service Testimonials

Fractal Audio is a very personally owned company so you can rely on Fractal to give you the best service and advice a company can. Quick e-mail answers, in-depth knowledge to questions you may have, an official forum that the company owner posts at (and a few famous guitarists too!), etc. You really can't go wrong with Fractal Audio as far as customer support goes. Best of all Fractal Audio is constantly sending out free software updates. Customer Support: 10/10

I can't say enough about what [Fractal] has done... The customer service [they] give is unreal. [They] actually takes what people want and add it to the Axe-Fx for download... That my friends makes all the difference in the world.

Fractal's forums are awesome.. very friendly, and the customer service is the BEST in the industry. The Axe-Fx is updated very frequently as well.

[Fractal Audio] is a company with incredible customer service who really believe in putting the customer first. They listen to requests and they are constantly improving what is clearly an already great product and passing that onto existing customers through software updates.

Only once or twice in my life have I encountered a company in ANY industry as responsive and supportive as Fractal Audio. It gives you hope that there can be more to the music gear industry than profiteering mega-corps where hollow suits plan obsolescence and turn a deaf ear to both the music and the voice of the customer as well. Fractal on the other hand are real people-- real musicians as well-- who want you to be completely satisfied with every aspect of their work, and it shows. I for one am 10-out-of-10 appreciative.

You would imagine that a company who totally pwns all competition would get more like "the man" who we all deal with when making buys from the other guys. But [they] are every bit as fanatical about great service as [they were] when I bought my first Axe-Fx in 2008 ...Among the very best in any industry.

Stellar! ... the most responsive company I've ever dealt with. They have a very dedicated customer base because of it.

10/10: I've rarely seen another company with such a high end product paying such close attention to its customer requests.

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